Orders arriving and Cyran's going on General sale!
about 2 years ago
– Sat, Mar 02, 2024 at 01:13:52 PM
Hey everyone!
As many of you have been nice enough to confirm, books have been arriving globally!
We hope you are enjoying our hard work, the fact you get to play with the Walking Marketplace and all its denizens is extremely exciting!
We have seen a small group of people have had issues. While we can help with these, they will be resolved quicker by you contacting our distributor directly. You can raise a ticket here: https://gamesquest.freshdesk.com/support/tickets/new Or email them directly at [email protected], If you are still having issues, or problems that are not to do with distribution, please feel free to email us directly at [email protected]
Cyrans going on SALE!
Yup, with most orders being out the door, or on their way, We are about ready to put Cyran's on general sale. From Friday we will be taking orders through our website.
Until then you can continue to pre-order through our backerkit page, and orders will be sent out this Friday!
This is just the start of our journey, and we have some pretty big plans that we really want to bring to all of you! If your interested, keep an eye on our updates here, follow us on social media or sign up to our newsletter here
If you enjoy the book please feel free to share it around with anyone who might be interested, but barring all the above, at the very least, we hope you have enjoyed the Magnificent Walking Marketplace.
For now, enjoy this little sneak peek of things to come. We just can't wait to spill the tea!
Shipping Updates!
about 2 years ago
– Wed, Feb 21, 2024 at 02:20:13 PM
Good news everybody!
We received a bunch of emails and messages about shipping, so to save time (I've been riddled with flu recently!) I thought I would give everyone the news and explanation over an update. Don't worry, it'll be short and its all good news!
UK, Europe and the Rest of the World
All orders have been handed to couriers! This means that it is all down to how long it takes your local mail service to deliver. UK orders should be arriving in the next 3 days, EU and ROW will be longer, anywhere from a week to two If you are in any of these areas and haven't received your order by this time, let us know.
I know some people in these areas did not receive an email prior as we previously mentioned, this shouldn't effect your shipment and your order should still be on its way, If you don't receive it within the above timeline, contact us again!
America and Canada
Your orders should start shipping shortly, now that emails have gone out. You should all hear directly from Ship quest, but expect your orders in the near future.
We cannot wait for people to get their hands on the book! We will update when we get confirmation that orders start arriving, as well as a peak into whats next from Unlimited Realms Ltd!
Many thanks,
Mat
Shipping hiccups
about 2 years ago
– Tue, Jan 30, 2024 at 10:42:14 AM
Hey everyone, hope everyone is well and enjoying a great start to the New Year!
Shipping Hiccups fixed!
You have all been amazing, letting us know if you have received emails from Ship quest about the shipping of your order. For those affected, we really appreciate letting us know so we could share the information with the distribution team and had been vital with sorting out the issue.
The delay has happened because there was the shipping data that we had exported and sent to them. Essentially some orders that should have been excluded from the shipping data, was still included (cancelled orders, etc). This was a mistake by Dave and I, but after a furious week of double and triple checking, this has now been resolved and corrected. Everyone should now begin to see emails come through in the coming days, with orders beginning to ship shortly after.
Learning from our Mistakes
With this, I wanted to take a moment to thank you again for all your patience. Quite rightly we know some people have become frustrated with the delays that have happened in this project and I want you all to know we hear you. Dave and I took on this challenge as just a two man team, and while we had some amazing help from friends and great members of this TTRPG community, I think we underestimated the task we had set out for ourselves. You all made Cyran's a MASSIVE success and we did not want to let you down. We refused to compromise on the book, wanting to deliver a product that could compete with those from companies far more experienced and far bigger than us and I think in terms of a finished product, I think we succeeded, and when you finally get the finished product in your hands, we hope you do too!
That said, our ambition meant that many things have gone wrong along the way, particularly when it comes to logistics and shipping. But I want to reassure you, we have learnt from our mistakes. To help with future logistical issues, I have gotten help from an expert to make sure we finish strong. We have been building relationships with the teams that have helped pull us through, this means that we are better prepared and ready to deal with issues. If we get the opportunity to continue this journey (at the moment our focus is on getting Cyran's into your hands, rather than whether we can do more projects in the future) these lessons and people will be with us on day one to make sure you can rely on us to deliver on our goals.
In short, we love you guys, and we cannot wait for the Walking Marketplace to come rumbling into your campaigns. Thanks for keeping with us.
Mat from Unlimited Realms
The Walking Marketplace, rolling into your home town soon!
about 2 years ago
– Mon, Jan 08, 2024 at 09:49:11 AM
Hey everyone,
This is a short but very exciting update. I can confirm that distribution is now underway in all hubs! This means your pledges should begin arriving in a short time! As mentioned before, for more specific details, keep an eye on the Gamequest blogs here: https://www.gamesquest.co.uk/blogs/gamesquest-blog With their first update of 2024 coming tomorrow, you should be able to see progress there!
If you have any issues, please feel free to reach out to us at [email protected]. We cannot wait to see your thoughts on the finished product. If you do decide to share your experiences, we would love to hear about them on our social media pages:
Instagram: unlimited_realms
Twitter: @LtdRealms
Facebook: Unlimited Realms Ltd
TikTok: unlimitedrealmsltd
We hope you enjoy all our work!
We will continue update with the distribution process as well as letting you know when The Walking Marketplace goes on general sale. We will also be doing a larger update about the future of Unlimited Realms with some exciting news as well as some sadder news, but for now, all focus should be on The Walking Marketplace!
We love you guys!
Mat from Unlimited Realms
With a rumbling of Giant feet, Cyran is on his way!
over 2 years ago
– Fri, Dec 15, 2023 at 11:40:54 AM
Hi Everyone,
Just a quick, but very exciting update! We can now confirm that the books have arrived at UK and AUS hubs. This means that we can confirm that we are reaching the last part of our distribution journeys!
As for the US hub, we know the books have been dropped off in the US, but we have yet to receive confirmation that they have been processed as yet., however, understandable, a number of you had been requesting an update, so here it is!
Now from this point of the process, we hand over to our wonderful distribution team at ShipQuest. While we can of course help out if you have any issues, they actually post updates on shipping on their blog below, along with updates on all their projects:
Blog: https://www.gamesquest.co.uk/blogs/gamesquest-blog
They also have a customer support portal, if there is an issue with your shipment:
CS Portal: https://gamesquest.freshdesk.com/support/solutions/29000015864
Now, although shipments are arriving in hubs, please understand it might take a few days until it pops up as ready, as they must process the shipment, scan everything, and begin putting together orders!
If we receive any further updates and information, we will of course post another update, until then, happy holidays and much love!
Many thanks,
Mat
